Questions and Answers about the Conversion
- When will the upgrade to my Internet service happen?
At 12:01 am on Thursday, March 29, 2007
- Will I be able to connect to the Internet and/or receive e-mail at this time?
Yes. The upgrade should not impact your ability to connect to the Internet or e-mail.
- Will I lose any e-mail messages during the time of the transition?
No. The upgrade should not impact the delivery of new e-mail messages to your inbox.
- After the transition happens, will I be able to connect to the Internet?
Yes. You will continue to access the Internet the same way you have been. (i.e. by clicking on your Internet browser, dialing in, etc.)
- Will the messages I have saved in the netINS.net inbox automatically transfer to my new ZumaTel.net inbox?
No
- Do I need to do anything to my computer before that day to get ready for the change?
Yes, you will need to set up your new ZumaTel.net e-mail account. It is best to complete these steps on Wednesday, March 28. If you cannot complete these steps on that day, you can complete them in a day or two prior. View instructions for setting up your email client to use Zumatel's Email: Outlook Express MacOS Mail.app (to be completed on March 28)
- Do I need to complete these steps by a certain time?
Yes, you will need to set up your new ZumaTel.net e-mail account. It is best to complete these steps on Wednesday, March 28. If you cannot complete these steps on that day, you can complete them in a day or two prior. View instructions for setting up Outlook Express to use Zumatel's E-mail (to be completed on March 28)
- What will my new e-mail address be?
username@zumatel.net
You will continue to use the same username you use today. Your username is the information that appears before the "@netins.net" in your e-mail address. For example, if your username is janed:
Current e-mail: janed@netins.net
New e-mail: janed@zumatel.net
- What if I can't remember my username and password?
Call Technical Support toll free at 1-866-801-2404 and the representative can assist you. Technicians are available 24-hours a day, 7 days a week. (Note: This is a new tech support number you should use beginning March 29.)
- Will my local dial-up Internet number change?
No, you will continue to use the same local access number for your dial-up Internet service. The only change you need to make is to set up your new e-mail account. View instructions for setting up Outlook Express to use Zumatel's E-mail (to be completed on March 28)
- Will I need to make any changes to my DSL High-Speed Internet account?
You will need to set up your new e-mail account following the steps provided, but there are no other changes you need to make as a result of this transition. You should continue to access the Internet as usual. View instructions for setting up Outlook Express to use Zumatel's E-mail (to be completed on March 28)
- Will my Cable Internet service change? Do I need to do anything?
You will need to set up your new e-mail account following the steps provided, but there are no other changes you need to make as a result of this transition. You should continue to access the Internet as usual. View instructions for setting up Outlook Express to use Zumatel's E-mail (to be completed on March 28)
- Is the price I'm paying for my Internet service going to change?
No, there will be no changes to the price of Internet service.
- Will I still have my 10MB of Web Space?
Yes, you will still have Web Space. The good news is now you'll have 100MB of Web Space available.
- Who do I call if I cannot get on the Internet or have other technical support issues?
Call Technical Support toll free at 1-866-801-2404 and the representative can assist you. Technicians are available 24-hours a day, 7 days a week. (Note: This is a new tech support number you should use beginning March 29.)
- How do I download and install iToolbox?
Please visit itoolbox.zumatel.net log in with your zumatel.net username and password and follow the instructions listed.
How can I find out more about this transition?
Check back to www.ZumaTel.net frequently as we will continue to update the site with new information and answer the questions we hear most frequently from our customers.
Stop by and visit with us at the Informational Meeting on March 22 from 1pm - 6 pm at the Montezuma Public Library.
Call or stop by our local office in Montezuma. Our address is 108 N. 4th Street. Our phone number is 623-5654.
Who do I call if I have problems understanding these steps?
You can call Technical Support toll free at 1-866-801-2404 for assistance in working through these steps. Technicians are available 24-hours a day, 7 days a week so they are here when you need them.
New FREE Tech Support: 1-866-801-2404